Member and insurer access
Important: Online receipt improvements
Find a therapist
Faced with the development of new communication tools, it is necessary to pay particular attention to safeguarding privacy. That’s why we are committed to upholding the confidentiality of the personal information that we collect.
Your personal information is collected when you complete one of our forms. As such, no personal information will be collected without your consent.
We use the information collected using forms to analyze requests and communicate with people who submit a request.
To do so, we collect the following personal information:
Your personal information can be collected when you submit a customer service request via the chat window on the Réseau website. No personal information is collected without your consent.
We use the information collected via chat to answer information requests, support requests or to make a change to your file at your request.
Cookies used by the Réseau can gather non-personal information when you visit our site using Google Analytics software. The main data gathered are:
A cookie is a small text file containing a unique identification number that identifies the visitor’s browser, without necessarily identifying the visitor, intended for our computers each time our websites are consulted. Information regarding individuals who consult our website is gathered anonymously, which means that no personal information is associated with this data. Using such files allows us to produce statistics in order to improve our services and implement advertising campaigns. You can see how Google Analytics collects and processes the data gathered at www.google.com/intl/en/policies/privacy/partners/.
It is possible to opt out of software analysis by applying one of the two methods below:
You will still be able to browse the Réseau’s website normally.
The Réseau pledges not to make commercial use of personal information collected.
We pledge to acknowledge access rights and correction rights for anyone concerned who wants to view, modify or even remove information concerning them.
This right may be exercised by contacting the Réseau:
2285 Saint-Pierre, Drummondville, Quebec J2C 5A7