Privacy policy

Faced with the development of new communication tools, it is necessary to pay particular attention to safeguarding privacy. That’s why we are committed to upholding the confidentiality of the personal information that we collect.

Collection of personal information using forms

Your personal information is collected when you complete one of our forms. As such, no personal information will be collected without your consent.

We use the information collected using forms to analyze requests and communicate with people who submit a request.

To do so, we collect the following personal information:

First and last name;
Mailing address;
Postal code;
Email;
Telephone number;
Gender;
Date of birth;
Courses completed and diplomas obtained.

Collection of personal information using a chat window

Your personal information can be collected when you submit a customer service request via the chat window on the Réseau website. No personal information is collected without your consent.

We use the information collected via chat to answer information requests, support requests or to make a change to your file at your request.

Navigation and cookie analysis software

Cookies used by the Réseau can gather non-personal information when you visit our site using Google Analytics software. The main data gathered are:

Time and date of logon;
IP address;
Frequency of visits;
Length of visits;
Number of pages consulted;
Type of web browser;
Type of operating system.

A cookie is a small text file containing a unique identification number that identifies the visitor’s browser, without necessarily identifying the visitor, intended for our computers each time our websites are consulted. Information regarding individuals who consult our website is gathered anonymously, which means that no personal information is associated with this data. Using such files allows us to produce statistics in order to improve our services and implement advertising campaigns. You can see how Google Analytics collects and processes the data gathered at www.google.com/intl/en/policies/privacy/partners/.

Opting out of statistical software analysis

It is possible to opt out of software analysis by applying one of the two methods below:

Untick the option to allow cookies on your browser;
Install the additional browser module to deactivate the software.

You will still be able to browse the Réseau’s website normally.

Sharing personal information

The Réseau pledges not to make commercial use of personal information collected.

Access rights

We pledge to acknowledge access rights and correction rights for anyone concerned who wants to view, modify or even remove information concerning them.

This right may be exercised by contacting the Réseau:
Etienne Durand, General director
edurand@rmpq.ca
1 800 461-1312 #1425
2285, Saint-Pierre Street, Drummondville (Quebec) J2C 5A7