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Based on the accompanying tools from Tourisme Québec Guide of Good Practices (in french only), we have selected for you a series of documents from which you can draw inspiration to identify your communication procedures with your clients. We invite you to download those documents and, in order to help you improve your client approach, tailor them according to your needs. All documents are saved in Microsoft Office Word 2003 (.doc).
Upon arrival at your workplace, or during a telephone conversation, creating and maintaining good relationship with your clients requires good communication. Engaging conversation professionally will help you make a good impression on your current or future clientele.
For more information, also check out the cancellations and late clients page.
In order to ensure the continuous improvement of your services, it’s always a good idea to analyze your customer service. These tools will give you some tips to conduct this assessment.