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Canada Life – Insurance

Who is the Canada Life Insurer?

Canada Life is the combination of insurance companies (Great-West Life, London Life and The Canada Life Assurance Company) that have merged to form a single insurance company that now operates under the name The Life Insurance Company, otherwise known as Canada Life.

Why raise the requirements for Canada Life providers?

Canada Life is an insurance company that covers all of Canada. One of the goals behind these new requirements is a desire to standardize their admission criteria for their massage therapy providers. For your information, in other provinces in Canada, it is necessary to have a minimum of 2200 hours of training to practice as a massage therapist. In Quebec, the reality is not the same; however, the insurance company has taken this into consideration.

This process led by Canada Life is an isolated initiative. The company covers less than 10% of the insured throughout Quebec, according to a 2017 report by Fraser Group. The number of insureds could be higher in certain regions of Quebec.

What are the enhanced requirements?

The enhanced requirements for the Canada Life insurer will come into effect on April 1, 2021. As of that date, massage therapists who are recognized as massage therapy service providers will be required to :

  • Have a minimum of 1000 hours of professional massage therapy training;
  • Complete continuing education at a rate of 25 hours per 3 year (36 month) period;
  • Be a member of an association recognized by the insurer.

The Réseau has successfully completed the requalification process and therefore maintains its status as an association recognized by the Canada Life Insurance Company.

1000 hours of training

As of April 1, 2021, Canada Life will only recognize massage therapists with more than 1000 hours of professional massage therapy training. If you HAVE 1000 hours of training, you retain your recognition with the insurer. You will also be required to complete 25 hours of continuing education over a 3-year period. If you DO NOT HAVE 1000 hours of training, certain acquired rights and competency equivalencies are recognized by Canada Life for massage therapists who are certified before April 1, 2021 and a member of a recognized association.

In order to be recognized as an accredited provider with Canada Life, you must meet one of the following eligibility requirements: :

  • Canada Life has received a claim and paid benefits in respect of care provided by the massage therapist since April 1, 2017*.
  • The member has been working full-time as a massage therapist for at least two years. Canada Life defines full-time work as a minimum of 25 hours per week including all your activities related to the practice of massage therapy (client follow-up, administration, advertising, housekeeping and maintenance, etc.).

If you meet one of the following requirement, you retain your recognition as an accredited service provider by Canada Life. You will also be required to complete 25 hours of continuing education over a 3-year period.

We remind you that you can consult the number of hours of training in your file in your member space in ” My Account ” under the ” Profile ” tab. If you have been working full-time for at least two years, you must check the box to this effect in your member space in “My Account” under the “Profile” tab.

* Note that the insurer should provide the Réseau with a list of members who have already given a receipt to a client insured by Canada Life.

What happens if I don’t meet any of the eligibility requirement?

If you have never issued an insurance receipt to a Canada Life insured client, have not been working full-time for at least 2 years and do not have 1000 hours of training, the Réseau has implemented a Épreuve d’équivalence de certification (EEC) that will allow certain members who do not qualify as an accredited provider to maintain their recognition with Canada Life.

Am I eligible for the Épreuve d’équivalence de certification?

In order to allow members with less than 1000 hours of training to maintain their recognition with Canada Life, the Réseau has been working on the development of a Épreuve d’équivalence de certification (EEC) whose process has been approved by the insurer. This test allows, through an evaluation, the years of experience of the therapist to be recognized. To be eligible for the EEC, the therapist must have 2 years or more of experience as a massage therapist.

An information page on the Épreuve d’équivalence de certification (EEC) will soon be online.

Massage therapists who have not yet accumulated 2 years of massage therapy experience and who do not meet any of the Canada Life eligibility requirements mentioned above will not be recognized by the insurance company.

What happens if I graduate after April 1, 2021?

If you graduate after April 1, 2021, you will be required to have 1000 hours of training in order to be recognized as a Canada Life Accredited Service Provider. When you reach 1000 hours of training, you will also be required to complete continuing education at a rate of 25 hours per 3-year period.

Can I be a member of the Réseau if I don’t have 1000 hours?
Yes, if you do not have 1000 hours of training, you can join the Réseau. Our membership criteria remain the same.

Can I provide insurance receipts if I don’t have 1000 hours?
Yes, you can provide insurance receipts for your clients who are not insured with Canada Life. To date, Canada Life is the only insurance company that has confirmed that it is raising its requirements.

The Réseau has created an infography (in French only) to help you find your way through the eligibility requirements.

Consult the infography

Mandatory continuing education for all

In order to maintain their recognition as a Canada Life Accredited Provider, ALL massage therapists will be required to complete a minimum of 25 hours of continuing education per 3 year period. The first period will be calculated from April 1, 2021 to March 31, 2024.

You may take any training recognized by the Réseau. Please note that if the continuing education you wish to do is not recognized by the Réseau, we have an audit process for the recognition of massage therapy academic institutions and training. It is the institutions or the trainers themselves who must make the request. We therefore invite you to forward the information to them.

If you have any questions about the training courses recognized by the association, we invite you to contact us at kvincelette@rmpq.ca.

For more information

If you have any other questions related to Canada Life, we invite you to contact our client service department directly at 1-800-461-1312 ext. 1420 or at info@rmpq.ca.

* Note that the Réseau can recognize certain hours from college or university training to help you reach the 1000 hours of training. To do this, we invite you to send us your diplomas and transcripts at jstonge@rmpq.ca so we can analyze them. Allow 15 working days for the analysis of your file.