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Recognition From Insurance Companies

Among the four core elements of our mission, representing our members is by far the most obscure. However, it is an ongoing priority for us, particularly with respect to insurance companies.

According to a Soins personnels Québec study¹, more than 80% of massage therapy clients ask for insurance receipts. It is therefore of the utmost importance that therapists, as professionals, gain the trust of insurers. Since the establishment of our professional association, we have implemented all of the necessary measures to maintain the best possible reputation with insurers, in order to make the lives of our members and their clients easier.

 

  • Enforcement of the requirements of the Canadian Life and Health Insurance Association when preparing our insurance receipts.
  • Permanent team available to quickly respond to insurers.
  • Full register of members that is updated in real time and available exclusively to insurers.
  • Full disciplinary framework to ensure that ethical rules are enforced (professional inspections, independent prefect, and discipline committee).
  • Dialogue with insurance company executives and their representatives.
  • Member and client support for claim issues.

Recognition of the Réseau and Its Members

Through all of the measures that have been implemented and the professionalism of its members, the Réseau has earned an excellent reputation with insurance companies. As a result, massage therapists who are members of the Réseau are recognized by all insurance companies that do business in Quebec. The following 10 companies are among the largest:

  • Desjardins
  • SSQ
  • Manulife
  • Sun Life
  • Canada Life
  • Industrial Alliance
  • La Capitale
  • Blue Cross
  • Empire Life
  • Green Shield

Group Insurance Plans

Even if your client has an insurance policy with an insurer that recognizes therapists who are Réseau members, it is possible that your client’s claim will be refused. Although all insurers offer group insurance plans that cover massage therapy, this service is not included in all plans. Group plan administrators tailor plans based on the demands of their clients, who represent policyholders. As such, just like all other insurable services, massage therapy may or may not be included in a plan by a group plan administrator.

If your clients inform you that a claim has been refused, you must first ask them to verify that their group insurance plan actually covers massage therapy. Note that the same applies for kinesitherapy, orthotherapy, and naturotherapy.

For any claim issues with insurance companies, feel free to contact us with the full name of your client and of the insurance company. We will then be able to help you quickly.

1. Analyse sous-sectorielle de la main-d’œuvre de la massothérapie 2016 – 2017 [subsector analysis of the massage therapy labour force, 2016–2017].

Canada Life

Canada Life has issued a press release (in French only) announcing that it will postpone the changes that were to take effect on April 1, 2020 due to the COVID-19 pandemic. At this time, no new date has been mentioned. Canada Life is monitoring the current situation and will wait for the appropriate time to establish a new effective date to implement the enhanced requirements.

As of April 1, 2020, the Canada Life insurance company will have new criteria for massage therapists who wish to be recognized as an accredited service provider. In order to know the new requirements and the status of your situation with this insurance company, we invite you to consult the content of our informative page.

With their requirement of 1000 hours of training, Canada Life joins Medavie Blue Cross, which requires 1000 hours of training to be able to issue an insurance receipt to veterans only, and Co-operators, which requires 1000 hours of training for some of its insurance plans only. Regarding Co-operators, the Réseau is awaiting further details.

It’s important to read all of the information. If you still have questions, you can contact us at info@rmpq.ca.

Consult the information