Member and insurer access
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The Network of professional massage therapists of Quebec brings together more than 7,500 massage therapists
Among the four core elements of our mission, representing our members is by far the most obscure. However, it is an ongoing priority for us, particularly with respect to insurance companies.
According to a Soins personnels Québec study¹, more than 80% of massage therapy clients ask for insurance receipts. It is therefore of the utmost importance that therapists, as professionals, gain the trust of insurers. Since the establishment of our professional association, we have implemented all of the necessary measures to maintain the best possible reputation with insurers, in order to make the lives of our members and their clients easier.
Through all of the measures that have been implemented and the professionalism of its members, the Réseau has earned an excellent reputation with insurance companies. As a result, massage therapists who are members of the Réseau are recognized by all insurance companies that do business in Quebec. The following 10 companies are among the largest:
Even if your client has an insurance policy with an insurer that recognizes therapists who are Réseau members, it is possible that your client’s claim will be refused. Although all insurers offer group insurance plans that cover massage therapy, this service is not included in all plans. Group plan administrators tailor plans based on the demands of their clients, who represent policyholders. As such, just like all other insurable services, massage therapy may or may not be included in a plan by a group plan administrator.
If your clients inform you that a claim has been refused, you must first ask them to verify that their group insurance plan actually covers massage therapy. Note that the same applies for kinesitherapy, orthotherapy, and naturotherapy.
For any claim issues with insurance companies, feel free to contact us with the full name of your client and of the insurance company. We will then be able to help you quickly.
Canada Life has issued a press release (in French only) announcing that it will postpone the changes that were to take effect on April 1, 2020 due to the COVID-19 pandemic. At this time, no new date has been mentioned. Canada Life is monitoring the current situation and will wait for the appropriate time to establish a new effective date to implement the enhanced requirements.
As of April 1, 2020, the Canada Life insurance company will have new criteria for massage therapists who wish to be recognized as an accredited service provider. In order to know the new requirements and the status of your situation with this insurance company, we invite you to consult the content of our informative page.
With their requirement of 1000 hours of training, Canada Life joins Medavie Blue Cross, which requires 1000 hours of training to be able to issue an insurance receipt to veterans only, and Co-operators, which requires 1000 hours of training for some of its insurance plans only. Regarding Co-operators, the Réseau is awaiting further details.
It’s important to read all of the information. If you still have questions, you can contact us at firstname.lastname@example.org.Consult the information